R13 No Reply. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. MasterCard: Reason Code 4859 Services not rendered. 3: Goods or services were not received: C08: RG: 4855: 13. We’ll Handle the Chargebacks. In the distribution industry,. 4871: Chip/PIN Liability Shift: Fraud: 4807: Warning Bulletin File: Authorization: 4808: Authorization-Related Chargeback: Authorization: 4812: Account. 4871 Chip Liability Shift – Lost/Stolen/Never Received Fraud . In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. About American Express chargeback reason codes. Code 4871 chargebacks usually occur when a fraudster with a stolen credit card targets a merchant whose POS terminals don't support PIN entry or convinces the merchant to bypass the PIN requirement. 7: Defective goods and services: C32: RM: 13. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. Card networks send these codes to merchants to indicate why a chargeback has been filed. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Visa. ”. Visa Chargeback Reason Code 10. Change the default CVM priorities and add more card types by editing the CVMConfigurations decision table. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. 0. Verify the reason code and condition code are populated in the dropdowns. The cardholder claims they were charged multiple times for a single transaction. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Each chargeback needs to be managed on a case-by-case basis. There are multiple situations in which this can occur. There are over 80 unique return codes, and each one represents a different type of return. Spot these types of chargebacks using. The card scheme receives the chargeback and forwards it to the acquirer. This will be referenced in the chargeback notice you received. 62 4870/4871 Counterfeit Transaction Being familiar with the potential chargeback reason codes gives recurring . Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. For counterfeit transactions, liability remained with the party that. Additionally, one clearing transaction. 4870/4871 Chip/PIN liability shift/ Counterfeit transaction. ”Those reasons are explained through the corresponding reason codes. Chip/PIN Liability Shift--Lost. 3 Fraud – Card-Present Environment. Mastercard chargeback reason code 4870 falls under the “Fraud” category. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. - Chip Liability Shift – Lost/Stolen/Never Received Fraud. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Fight; Prevent; Recover; Predict; Success Story; Resources. Region Only) 4855 Goods or Services Not Provided. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Unauthorized returns (R05, R07, R10, R29, R51): 0. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Either the acquiring or issuing bank could initiate the. Friendly fraud Mistreatment, neglect of customer. MasterCard ChargeBack Guide 20141030. These codes fit into four categories:. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration chargeback. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. Some credit card companies also include a short phrase describing the code and chargeback. Here’s how. 4834 – Point of Interaction Error. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Chargeback prevention strategies vary based on the reason for the. Authorisation. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. None, although there is a $0. Merchant error: There are several Chargeback related to merchant services than any other category and most of them are preventable. authorized then this chargeback code could not be applied as the issuer has authorized a magnetic stripe transaction. To generate a chargeback, the issuer must submit the First Chargeback / 1442 message with the applicable message reason. Again, banks should not really be using 4807. 3: Goods or services were not received: C08: RG: 4855: 13. According to Nilson, 56% of global card transactions were done on Visa in 2015. Added new section Chip Liability Shift—Lost/ Stolen/Never Received Issue [NRI] Fraud (Reason Code 4871) for the Middle East/Africa Region. Mastercard Merchant Official Documentation. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date the. There are two parts to this. 4871: Chip/PIN Liability Shift: 4807: Warning Bulletin File: 4808: Requested/Required Authorisation Not Obtained: 4812. Level 4/Phase 4: Arbitration. 7: Defective goods and services: C32: RM: 13. The Merchant Reviews the Partial Chargeback Claim. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. The cardholder initiates contact with their bank or credit union to file a dispute. Review your credit card processor’s policies to understand its chargeback dispute process. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. 4871 Chip/PIN Liability Shift Authorization 4807 Warning Bulletin File 4808 Authorization-Related Chargeback 4812 Account Number Not On File Point-of-Interaction Error 4834. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Reason. The cardholder may be the customer or the someone who lent their card to a friend or relative. Code:. 16, 2021. 2:. For example, some reason codes offer cardholders over a year to file. For Mastercard chargeback reason code 4871, issuers must define the priority of the supported cardholder verification methods (CVM) per card type. A reason code is a numeric code that describes the cause behind a chargeback dispute. 0 ratings 0% found this document useful (0 votes)Ethoca alerts can prevent chargebacks before they hit your bank account. 1. This may be done by either the merchant or the issuing bank. Body examplePlease note that the most common Chargeback reason code for Allocation disputes is 10. Mastercard Reason codes fall under four categories. Unfortunately, it is pretty challenging to prevent friendly fraud. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. 3. Multiple Authorization Requests. The chargeback is ordered by the bank that issued the consumer's payment card. 1. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. 3: Goods or services were not as described: C31: RM: 13. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. All chargebacks start with a customer making a purchase in person, in an app, or online. Potential Fraud 4870 Chip Liability Shift 4871 Chip / PIN Liability Shift . 1 Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. 1 Visa recently shortened chargeback time limits from 45 days to 30. 4871: 💡Note: A point-of-sale (POS). Let's. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. 1 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. 2: 10: Fraud:Try Shopify free for 3 days, no credit card required. Each code corresponds to a specific issue or problem the customer has experienced with the purchase. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. These chargebacks occur to resolve chargeback-related disputes between network members. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. Message. These are only a handful of common Visa chargeback reason codes. For the time being, however, merchants should be aware that banks may still use the legacy code. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. 4846. For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. Visa has recently announced changes to its chargeback rules. 4871: Chip & PIN Liability Shift: 4905: Invalid Acquirer Reference Data on Second Presentment: Mastercard retrieval request reason codes. The Chargeback Essentials course addresses the following objectives: Define and summarize chargebacks; Describe chargeback reason codesMastercard chargeback reason code 4871: Chip Liability Shift involves fraudulent transactions where the merchant did not use an EMV-compliant terminal. View 225 Download 6. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. 04/09/14 Discover: DC, U02. It indicated that the transaction amount wasn't what the cardholder agreed to. Time Limit (Acquirer/Merchant) 45 Days. 3? Visa chargeback reason code 13. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 4871: Chip/Pin Liability Shift: 4999: Domestic Chargeback Dispute (Europe Region Only) Updated 10 months ago. Lack of proper chargeback reason codes. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Description. Mastercard chargeback reason code 4871: Chip Liability Shift involves fraudulent transactions where the merchant did not use an EMV-compliant terminal. Canceled the card account. Oftentimes, the reason code assignment is based on limited knowledge and insight. Chargebacks Explained;Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Each MasterCard chargeback reason code has its own designated time limit within which it must be initiated. Regarding April HotFix 83179, in the following scenario, should Smart Disputes allow a Fraud chargeback to be resubmitted using reason codes 4837/4870/4871? - 15 Fraud CB's are submitted. 1: goods not received. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. 4871 – Chip Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud. Mastercard also considers some chargeback reason codes to be indisputable. Midigator has created a database of reason codes. If there was a mismatch between authorization and clearing, the acquirer could respond to the chargeback with the correct merchant name, location and/or date. Also, remember that the time frame for your response includes any processing required by the acquirer. com on 5/26/2016. Visa Chargeback Codes: 30: Services not provided or Merchandise not received : 41: Cancelled recurring transaction : 53: Not as Described or Defective merchandise : 57:. If you leave this processing. 91K PSMSC036E No Process was found for image with Black Screen Cardholder Does Not Recognize - Potential Fraud (this reason code will be retired as a part of the 20. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. September 2011: 5. The chargeback is initiated under the EMV Liability Shift policy, which holds. 4871. The chargeback reason code. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and point of interaction. Visa chargeback reason code 75 is filed as an honest mistake. “The issuer certifies that it complies with Mastercard Bylaws, Rules, policies and operating regulations. This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Chargeback. These errors are sorted by some of these codes: 4802, 4803, 4841. 4812: Account Number. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. Fraud. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Upload michellehsu. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Either way, the end result is an unauthorized transaction that results in a chargeback. Claim. ”. See the list of reason codes below: Card Network. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. While the format of chargeback reason codes. Uploaded by michellehsu. With Phase 1, Mastercard requires more information from issuers before filing a chargeback. requested transaction details. pdf) or read book online for free. 4871: Chip/PIN Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud: 120 days: Tips to Meet MasterCard. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. All ACH return reason codes consist of the letter “R” followed by two. 4871 . 412 Page 1 of 3 Revised: September 2018. Dispute Condition Description Dispute Condition Code Category Code Category Code Description; EMV Liability Shift: 10. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code 4870 — Chip Liability Shift; Mastercard Chargeback Reason Code 4871 - Chip Liability Shift – Stolen Card; Amex Reason Code F30 — EMV Counterfeit The new reason codes follow a format of two digits, a period, then a third digit. The issuing bank will then pass on the chargeback to the merchant. chargeback. Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. UA02 Fraud – Card Not Present Transaction. Only an issuer can initiate the chargeback process. In that case, the Issuer Bank would raise a Chargeback on behalf of the Cardholder after analyzing the eligibility (provided information is not readable) of the dispute. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. 6. 3: Goods or services were not as described: C31: RM: 13. The Reason Code is a number that represents the reason for an action in the chargeback process. Visa chargeback reason code 71 falls under the “Authorization” category. 1 EMV Liability Shift 10. Generally, the issuer can apply for first chargeback for applicable transaction within decided time frame for the chosen Chargeback Services with Reason Code. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. Try Shopify free for 3 days, no credit card required. Merchants should: Upgrade terminals to EMV-compliant terminals. 3: Goods or services were not received: C08: RG: 4855: 13. Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. These may impact the dispute time limits. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. I am a small business owner. The reason code. 4871: 💡Note: A point-of-sale (POS). 4859 Addendum, No-show, or ATM Dispute. DD: Unearned (disallowed) discount amount. 4871: Chip/PIN Liability Shift: 4999: Domestic Chargeback Dispute (Europe Region Only) Merchant Accounts;Each transaction or deal has a unique receipt no. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Reason Code. Be transparent about your products. • 4871: Chip/PIN Liability Shift . Chargeback Reason Codes /. Chargeback amount is equal to or less than the exceeded limited /authorised amount. Thus, the easiest way to prevent chargeback reason code 75 from being. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andReason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. What is a chargeback time limit? The chargeback response. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. Europe Region Operations Bulletin No. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. The current active reason codes are listed below, along with the former reason codes absorbed into the new code, and the time. Chargeback Reason Coded by Network - 2023 Guide. The reason_description field lists the chargeback reason. 12, 1December 2015, Authorization-relatedChargeback Sections Combined. A chargeback happens when a customer requests for a transaction to be. Pega Smart Dispute for Issuers Implementation Guide. Chargeback reason codes and what do they mean? Visa Chargeback Reason Codes. Scribd is the world's largest social reading and publishing site. Reason code 4808 (Authorization-related Chargebacks) addresses disputes involving the timeliness of the presentment in relationship to the authorization. MasterCard ChargeBack Guide 20141030 PDF. The chargeback process is lengthy, time-consuming, and will always end up costing you more money than the original transaction was worth. Write Off. Reason code 4870 refers to the broad category designated “No Cardholder Authorization. This course is designed to give new chargeback investigators a solid foundation for their role, and to give eCommerce professionals who are new to risk mitigation a thorough introduction to. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Global Operations Bulletin No. 4 applies to eCommerce, whereas code 10. Verify the reason code and condition code are populated in the dropdowns. The network hasn't wholly disallowed some old codes. 3: Goods or services were not as described: C31: RM: 13. 4 Ways to Fight Chargebacks: Gather compelling evidence. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. Reason code 83 represents a chargeback categorized as. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. Obtain verification, including biometrics, signature, PIN, or token. 4871 – Chip Liability Shift –. • Friendly fraud: Mistreatment, neglect of customer requirement – these all chargeback abuse are done by non hostile enemy known as friendly fraud. Each code has a different timeline. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. 1The reason code used to describe the dispute will determine the chargeback time limit. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Permit just has with Visa Argues Resolution. Chargeback reason code 10. 1 - Card Recovery Bulletin: The transaction was below your credit floor limit and was not authorised. and procedures of Mastercard (the “Standards”), written agreements and privacy laws and regulations. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. Reason code 83 represents a chargeback categorized as. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important request i need. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. • Both the issuer and the acquirer are located. 26% - the number of chargebacks that result from undelivered orders. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. UA05 Fraud – Chip Counterfeit Transaction. ”. 15, 2021. Last updated: October 15, 2019 . Chargeback Reason Codes Visa. Step 2: Customer initiates the chargeback. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. List and additional information about all reason codes by card brand. It depends on the chargeback reason code associated with the dispute. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. Chargebacks can pile up your expenses and. While chargebacks happen for a variety of reasons , the most common reason is that a customer no longer wants the service or product sold to them. Discover uses unique codes to explain those reasons to merchants. Knowledge of such codes can help businesses file a chargeback dispute successfully. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. At their core, false declines. However, for simplification, they are divided into eight categories:. Insist that every chip card should be inserted or tapped instead of swiped. 00 EUR as a Withdrawal fee. Chargeback Reason Codes 41 and 4841 may be caused by one of the following actions: The cardholder: Did not authorize the charge. This cipher is chosen by examining the list of reason codes established due the card network for the payment card in question furthermore selecting the one that best matches the reason which cardholder gave for the conflicts. 7 Violation for Coercion Claim. 2. 4896 . 1, 34871 – Chip Liability Shift – Lost / Stolen / Never Received Issue (NRI) Fraud. Inform your acquirer of the date that the credit was issued. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. Information on proper voice authorization procedures may be needed for ‘referral’ responses. Receive the Chargeback. It may also happen if she does not receive the merchandise. Use this resource to prevent and fight chargebacks with greater accuracy. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. UA06 Fraud – Chip and PIN Transaction. Reason code: Explanation: 11. Discover. VISA; CODE: DESCRIPTION: 10. The following are some examples: Visa Reason Code 13. Code: Category: Description: 10. Written by Chargeback Gurus. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. As we touched on earlier, chargebacks can happen due to technical errors. Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift ; How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb chargeback risk to have your guest present payment upon pickup so that it can be processed by the more secure EMV chip. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Authorization. 1Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Date Option. It indicated that the transaction amount wasn't what the cardholder agreed to. In most cases, the bank chooses a course of action based on information the cardholder provides. The 4837 reason code allowed acquirers to provide alternate information when the originally-submitted payment information was incorrect. or order no. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. This claim strongly suggests that the merchant processed a stolen card on a payment. 1: 10: Fraud: EMV Liability Shift Non-counterfeit Fraud: 10. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 374871 - Chip/PIN Liability Shift. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Pre-arbitration is required prior to escalating to arbitration for Fraud (excluding RC 4870/70 and RC 4871), Cardholder Disputes, POI Errors (except ATM) and for any change in chargeback reason code. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Verify case lands on to the Review Inbound Chargeback screen. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. The shorthand description is “EMV Liability Shift Non-Counterfeit Fraud. Ready to see MidMetrics™ in action. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. This ranges anywhere from roughly 60 to 90 days after purchase. Now, issuers will need more in-depth information and evidence from cardholders for the following reason codes: 4831 – Incorrect Transaction. Top chargeback reason codes: Visa Allocation reason code. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 1 Reason Code Reason Code Description Timeframe; 4808: Authorization-related Chargeback: 90 calendar days: 4853: Cardholder dispute: 120 calendar days: 4837/4849/4870/4871: Fraud - No cardholder authorization - Questionable merchant activity - Chip liability shift - Chip liability shift - Lost/Stolen/ Never Received Issue (NRI) fraud : 120. In the Mastercard chargeback process, an issuer can escalate a dispute and file a Pre-Arbitration case. 4808: Requested/Required Authorization Not Obtained. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. ”. Specify the default reason code to. 60. The client can send Paymentology a list of disputes, using a predefined batch chargeback submission template that has been requested to chargeback.